Privacy Policy

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cTrunk – Privacy Policy

This Privacy Policy explains how cTrunk (“App”, “We”, “Us”, “Our”) collects, uses, stores, and protects your information. By using the cTrunk mobile application, you agree to the practices described below.

1. Introduction

cTrunk is a logistics and parcel-management application. This Policy describes the types of data we collect, why we collect it, and how we handle it.

2. Data We Collect

We collect only the information necessary to operate the App.

a. Login Information

  • Username
  • Client Code
  • Password

Used only for secure authentication.

b. User-Generated Data

Information created or uploaded during App usage, including:

  • Parcel bookings
  • Account bookings
  • Outward entries
  • Barcode scan data
  • Receiver details (name, city, image)
  • Bills, reports, PDFs
  • Camera images for receiver records
  • Local PDFs and offline data

c. Device Information

  • Device model
  • OS version
  • Unique device identifiers

d. Usage Data

  • App interactions
  • Feature usage
  • Crash logs
  • Performance analytics

3. How We Use Your Data

  • Authenticate login
  • Enable parcel/account/outward bookings
  • Generate and store PDFs
  • Maintain receiver records
  • Support barcode scanning
  • Improve performance & security
  • Provide customer support
  • Comply with legal requirements

We do not use your data for advertising or profiling.

4. Data Sharing

We do not sell your personal data.

Data may be shared only with:

  • Trusted service providers
  • Legal authorities when required
  • Business transfers (securely)
  • With your explicit consent

5. Data Retention

We retain data only as needed for service operation, billing, compliance, and fraud prevention.

6. User Rights

  • Access your data
  • Request corrections
  • Request deletion
  • Ask about data processing
  • Withdraw consent

7. Data Deletion

  • Your data is removed from active systems upon request
  • Backups are cleared in cycles
  • Deleted data cannot be recovered
  • Some data may be retained for legal obligations

8. Data Security

  • Encrypted login credentials
  • HTTPS secure communication
  • Restricted internal access
  • Server & device security
  • Regular audits

9. Children’s Privacy

We do not target or knowingly collect data from children.

10. Third-Party Links

External links may exist in the App. We are not responsible for third-party privacy practices.

11. Changes to This Policy

Updates will appear in the App along with a revised update date.

12. Contact Us

Website: www.ctrunk.com